We accept the return of all items only if they are unopened and in their original condition. If you return goods, as detailed, within 14 days, we will issue a full refund for the price you paid for the item, minus a 20% restocking fee and the carriage charges we incurred.
Please note that if you have broken the factory seals on the box or inner linings, this is not considered unopened and we can not resale as new, so a 35% restocking fee will be charged. If you have registered the hardware and activated services on it, then we are unable to accept the goods for return unless they are deemed faulty.
We accept the return of electronic support, warranty & VPNs only if they have not been activated or used within 14 days. and again these are subject to a 20% restocking fee.
You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.
Delivery charges and other services:
If you are returning an item because of an error on our part, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase, for example configuration. Please be aware that most manufacturers offer a return to base warranty. If goods are faulty or dead on arrival you return the items are your cost and a replacement is sent to you at the their cost.
To return an item:
To return an item, please contact us giving the reason for the return and we will issue a RMA (returns will not be accepted without a valid RMA number), wrap the package securely and send the package to the address below.
In the case of a defective product, please email firstname.lastname@example.org providing a full description of the fault. You will then be issued with a RMA and an address to return the item to. Return then defective item in its original box (if any), with all warranty cards, licences, manuals and accessories. For your protection we recommend that you use a recorded-delivery service.
This returns policy does not affect your statutory rights.